Answers
To join the Boots Opticians contact lens reward scheme you will need to visit your local practice who will be more than happy to explain the process and book any appointments you may need
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It is a self service website where you can
Check when your next order is due for delivery
Check your payments and previous deliveries
Change your delivery address and update your personal details
Check when your next contact lens check is due
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As soon as you have signed up to the Boots Opticians contact lens reward scheme and have your reward scheme number you will be able to register on the website and access your details
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All you have to do is enter your scheme number, password and when prompted, answer your security question
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If you have forgotten your password, click on the 'Forgotten password?' link on the homepage. You will be prompted to enter your scheme number, security question answer and your name. Upon validating your details, you will be able to select a new password. If you wish to change your password at anytime, you have the ability to do so within the About me section of the website
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No, you can only log in using your scheme number. This is your unique identifier within the contact lens reward scheme
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Your scheme number can be found on the despatch note which is included with your contact lens deliveries. If you have any issues, please call us on 0345 603 2020 and we will be able to help you further
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Boots Opticians Professional Services Limited is registered under the Data Protection Act 1998. We are committed to protecting the information we collect from you, which we use to enhance your experience of using the Boots Opticians contact lens reward scheme website and to provide you with the services you request from us.
This website uses SSL encryption technology, which is the industry standard. All your information is encrypted so it cannot be read or copied. When logging into the site you will enter a secure area of the site, which is shown by the presence of a padlock symbol in the area around your browser. If you leave the secure area you will be shown a warning message before this happens.
All changes or amendments that are made within the website trigger a confirmation email to your nominated account. Should you receive an email when you have not made any changes within the website, please call us immediately on 0345 603 2020.
For full details, please click on the Terms & conditions link which can be found in the footer of the website. If you have any questions or concerns about the security of your account, please contact us on 0345 603 2020.
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Our security & privacy policy is available to view by clicking on the Terms & conditions link at the footer of the page
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Full details on the use of the bootscontactlensrewardscheme.com website are available to view by clicking on the Terms & conditions link at the footer of the page
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All delivery dates are shown within the My deliveries section of the website – showing previous and upcoming deliveries with expected arrival dates
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If you need to receive your contact lenses sooner that indicated, please call 0345 603 2020 where we will be able to arrange an early delivery whenever possible
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One of the benefits of the contact lens reward scheme is that you can take payment and delivery holidays. Simply call 0345 603 2020 who will discuss the options and when you would like to start receiving your contact lenses again in the future
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The waiting time for an additional order depends on stock availability and the type of lens you wear. Generally, you should receive your despatch within 3 - 5 working days of placing your order. However for some lens types, such as torics or multifocals, these can take a little longer at between 7 - 10 working days. You can of course check the status of your order within the My deliveries section of the website
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The number of contact lenses you are able to order is linked to when you next need to have a contact lens check. If you have any problems ordering additional contact lenses please call our customer services team on 0345 603 2020 who will be happy to help
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You will only be able to order contact lenses and solutions that are registered to your account. If you would like different contact lenses than those offered please contact your local practice who will explain the process to be able to discuss different lens or solution options
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You can review the status of your order within My deliveries. If you have supplied a valid email address, you will receive an automated email confirming when your delivery has been dispatched
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No. Once your order has been authorised and accepted, it is not possible to amend it. If you have any issues however, please contact customer services on 0345 603 2020 who will try to assist you with your query
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No, once your contact lens check is overdue we are not able to process any additional orders
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You can pay for your regular orders by direct debit. To make any ad-hoc or additional payments, you can pay online by credit or debit card
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Right now, It is not possible to make a missed payment online, however you can pay by credit or debit card by contacting our customer services team on 0345 603 202 who will be happy to help you
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You must contact customer services on 0345 603 2020 or by email at contactlenses@boots-opticians.co.uk at least two working days prior to your next scheduled payment date. If you are unsure of when your next payment is due, you can look online within the My payments section of the website
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You are able to have a holiday of up to 6 months within any 12 month period
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No, there is no need to. No direct debits will be requested until the agreed date to restart. Where requested, you will receive an email or letter to confirm when the payments are due to start again
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All payment holidays will automatically end at the agreed time. Where requested, you will receive an email or letter to confirm when the payments are due to start again. If you wish to terminate the payment holiday sooner than agreed, please call our customer services team on 0345 603 2020 who will be happy to help you
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If you need a new lens or solution type, or your prescription changes during the term of your Boots Opticians contact lens reward scheme membership, your optician may advise of an immediate requirement to change. If so,we will update your new product requirements to take effect immediately, and where appropriate, arrange for you to return unused products and adjust your payments accordingly. If you have any queries, please contact our customer services team on 0345 603 2020 or click on the Terms & conditions link at the footer of the page for further details
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Yes, you'll collect 1 point for every £1 you spend on your Boots Opticians contact lens reward scheme. We can add points on to your Advantage Card when you visit the practice to collect your lenses, or come in for your contact lens appointment or eye exam. If you have selected Home Delivery on your plan your Advantage card points will be automatically uploaded on to your Advantage Card, 5 days after the delivery of your lenses. We will not exchange Advantage points for cash. Advantage Card points cannot be spent in Boots Opticians, third party sites including Treat Street, Boots Hearingcare, prescription items, infants milks (upto 6 months), gift vouchers/cards, postage stamps, mobile phone top-up cards, Travel services and Boots insurance. Normal Advantage Card terms and conditions apply * please ask in store for full terms and conditions
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Simply register your advantage card to your scheme. This can be done via the Boots contact lens reward scheme website, in your local practice or by calling 0345 603 2020
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To receive 10% off Boots branded products, you will need to be a member of the Boots Opticians contact lens reward scheme and hold a permanent Advantage Card (application forms are in store or online at boots.com) You will need to activate your 10% offer voucher in a Boots the Chemist store. Once your voucher is activated you must present your permanent Advantage Card each time you shop to receive the 10% discount. The discount will not be awarded retrospectively. 10% offer excludes Boots Branded products from Boots Opticians, prescription items, infant milks (up to 6 months), gift vouchers/cards, insurance, travel money, and travel services. This offer is open to UK residents. Not available on boots.com. To use in store, simply present the activation voucher (taken from your Welcome Letter) and your permanent Advantage Card together with your purchase of Boots own brand product(s) at the till in store. The offer will then be 'activated' onto the chip in your Advantage Card in order for you to use this offer every time you shop. Normal Advantage Card terms and conditions apply. We reserve the right to cancel or vary this offer at any time. Subject to availability. Available in most Boots stores No cash alternative available. Only one coupon can be used per member
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If you have any specific questions regarding transactions relating to the Boots Opticians contact lens reward scheme, you can contact our customer services team on 0345 603 2020. If you have any general queries about your Advantage Card, then please contact Boots customer care on 0345 124 4545. Answers to the most frequently asked questions and advice on how to manage your account is also available online at boots.com
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You can pick up an application form in person at any Boots store in the United Kingdom or by applying online at boots.com
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Please contact your local practice who will be more than happy to answer any questions or concerns you may have
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