Terms & conditions


Terms and Conditions for use of the Boots Opticians contact lens reward scheme website:



This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the www.bootscontactlensrewardscheme.com website.

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of this Boots Opticians contact lens reward scheme website (this "site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using this site.

Information about Boots Opticians

This website is operated by Boots Opticians Professional Services Limited (#Boots Opticians#), registered England 6779221, 1 Thane Road West, Nottingham NG2 3AA.

All Boots branding on this site and products and services on this site are used under licence from The Boots Company Plc.

General

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Boots Opticians do not represent that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract on this site, whether for use of the site or in relation to the purchase of products or services through the site, will be between you and Boots Opticians, and will be governed by the laws of England and Wales, and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.

We have taken every care in the preparation of the content of this site, however we cannot guarantee uninterrupted and totally reliable access to this site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots Opticians disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this site and will accept no liability for any loss or damage arising as a result of problems with access.

Boots Opticians shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.

Certain (hypertext) links in this site may lead to other websites, which are not under the control of Boots Opticians. When you activate any of these you will leave the Boots contact lens reward scheme website and Boots Opticians has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots Opticians.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this site.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots Opticians or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Boots Opticians reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this site.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights on this site, and in the material published on it. You may print off one copy, and may download extracts, of any page(s) from this site for your personal reference and you may draw the attention of others within your organisation to material posted on this site.

# You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

# Our status (and hat of any identified contributors) as the authors of material on this site must always be acknowledged.

# You must not use any part of the materials on this site for commercial purposes without obtaining a licence to do so from us or our licensors.

# If you print off, copy or download any part of this site in breach of these terms of use, your right to use this site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made

# Any other use of materials on this site without The Boots Company PLC#s prior written consent is strictly prohibited

All brand names, product and service names and titles and copyrights used in this site are trade marks, trade names, service marks or copyrights of their respective holders. No permission is given by The Boots Company PLC or Boots Opticians for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

"Boots" and "Boots Opticians" (and other brands and logos featured on this site) are UK registered trade marks and you may not use them without consent (subject to the Intellectual Property Rights section above).

All designs, text, graphics and their selection and arrangement on this website are the copyright of The Boots Company PLC, Boots Opticians Professional Services Limited or its content providers

Acceptance of additional orders made on the website

Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an email to you at the email address provided, and by adding the order to your #My deliveries# page. This our acceptance of your order and it brings into existence a legally binding agreement.

Boots Opticians reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses.

Price information

Product prices may differ from store to store and are subject to change over time. All prices include VAT where appropriate.

Promotional discount vouchers can only be used in Boots Opticians practices. Normal terms and conditions stated on the voucher apply.

Accessing this site

Access to this site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this site without notice (see below). We will not be liable if for any reason this site is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to this site. You are also responsible for ensuring that all persons who access this site through your internet connection are aware of these terms, and that they comply with them.

If you cancel your Boots Opticians contact lens reward scheme membership you will no longer be able to access the website. Any orders you have placed will be processed as normal.

Prohibited uses

You may use this site only for lawful purposes. You may not use this site:

# in any way that breaches any applicable local, national or international law or regulation

# in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect

# for the purpose of harming or attempting to harm minors in any way

# to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards

# to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)

# to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree not to access without authority, interfere with, damage or disrupt:

# any part of this site

# any equipment or network on which this site is stored

# any software used in the provision of this site

# any equipment, network or software owned or used by any third party

Reliance on information posted

Commentary and other materials posted on this site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to this site, or by anyone who may be informed of any of its contents.

This site changes regularly

We aim to update this site regularly, and may change the content at any time. If the need arises, we may suspend access to this site, or close it indefinitely. Any of the material on this site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on this site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies, Boots Opticians and third parties connected to us hereby expressly exclude:

- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity

- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this site or in connection with the use, inability to use, or results of the use of this site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

# loss of income or revenue

# loss of business

# loss of profits or contracts

# loss of anticipated savings

# loss of data

# loss of goodwill

# wasted management or office time

# any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law

Information about you and your visits to this site

We process information about you in accordance with our Privacy Policy.

Data protection and Privacy

We have recently updated our Privacy Policy, which explains how Alliance Boots uses and shares your personal data to give you the best possible experience across our services. The information about how Boots contact lens reward scheme collects and uses your personal information can be found below in the "Privacy & cookies" section at the bottom of our homepage boots.com.

When you use this site or sign up to the Boots Contact Lens Reward Scheme, Boots Opticians collects personal information about you to help us to administer the scheme and to support any other Boots services you may use.

Boots is committed to safeguarding your privacy and keeping your personal data secure. Please see our privacy policy for more information on how we use your data. Please note that the following three sections, entitled "Marketing and Advertising", "Information we Collect Online: Cookies" and "Securing your Payment Details Online" are specific to the Boots contact lens reward scheme website and apply only to your use of this site. The information under the same headings in our Privacy Policy, meanwhile, applies to the Boots.com website.

Marketing and Advertising

We will only send you marketing material if you've agreed that we can. If you are an existing customer of the Boots contact lens reward scheme who signed up at a Boots Opticians practice and you no longer want to receive marketing material from Boots Opticians, please contact your practice, who will update their records to reflect this.

Information We Collect Online: Cookies

A "cookie" is a file in your web browser that enables us to recognise your computer when you visit the Boots Contact Lens Reward Scheme website and make using our site quicker and easier. Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used, such as how many people visit and return and if they see error messages. The cookies used on the Boots Opticians contact lens reward scheme website collect only information that is aggregated and therefore anonymous; they don't collect information that identifies you.

Securing Your Payment Details Online

The Boots Opticians contact lens reward scheme website has been issued with a Secure Server Digital Certificate by the online Certification Authority, VeriSign, and has been authorised to display the VeriSign Authentic Site Seal. This confirms that the Boots Opticians Contact Lens Reward Scheme website is a legitimate website that provides an encrypted communication channel to protect the information you pass to us when making a purchase. For more information about VeriSign Digital Authentication services visit the VeriSign website at www.Verisign.com.

Credit and Debit security assurance

We use encryption to protect all stored personal information (including name and address).

In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Viruses, hacking and other offences

You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which this site is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it.

Linking to this site

You may link to the home page of this site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This site must not be framed on any other website, nor may you create a link to any part of this site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our Content Standards listed below.

If you wish to make any use of material on this site other than that set out above, please address your request to customerservice@care.boots.com

Links from this site

Where this site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these terms of use through your use of this site. When such a breach has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms of use may result in our taking all or any of the following actions:

# Immediate, temporary or permanent withdrawal of your right to use this site

# Immediate, temporary or permanent removal of any posting or material uploaded by you to this site

# Issue of a warning to you

# Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach

# Further legal action against you

# Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of these terms of use. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on this site.

Your concerns

If you have any concerns about material which appears on this site, please contact customerservice@care.boots.com
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Boots Opticians Contact Lens Rewards Plan Terms and Conditions

What is Boots Opticians Contact Lens Rewards Plan?

Boots Opticians Contact Lens Rewards Plan is a direct debit scheme, which provides a convenient way to spread the cost of wearing contact lenses. Additionally, and depending on your contact lens type, solutions can be included in your plan. Boots Opticians Contact Lens Rewards Plan is not a credit agreement, this is a payment plan which allows you to pay in advance for each order. You will be required to pay the first three months’ payments upfront when you join Boots Opticians Contact Lens Rewards Plan. Then your bank account will be debited each month following sign up. Your contact lenses will be ordered automatically every three months, and you will make three payments for each order.

How long will my agreement last?

Boots Opticians Contact Lens Rewards Plan does not have a minimum agreement term and can be cancelled at any time, all we ask is that you give us 28 days’ notice of your wish to cancel and we will cancel your plan and refund any advance payments directly into your bank account. We reserve the right to change the terms of your Boots Opticians Contact Lens Rewards Plan agreement giving you 3 months’ notice.

How much will I pay?

All payments you make (including your initial payment and subsequent monthly direct debits) are made up of (i) a charge for professional dispensing services including check-ups and (ii) a charge for goods, inclusive of postage and packaging. Of your total payment 50% is for dispensing services and 50% is for goods. All prices are subject to review, and any changes to your direct debit will be detailed, via a letter, with at least 5 weeks' notice.

What happens if a mistake is made with my payment?

If Boots Opticians or your bank or building society makes a mistake with your monthly direct debit payment, an immediate refund can be requested under the terms of the Direct Debit Guarantee by contacting your bank or building society directly. Please also contact the Boots Opticians Contact Lens Rewards Plan on 0345 603 2020 (calls are charged at local rate), or email contactlenses@boots-opticians.co.uk

What happens if I miss a payment?

If, for any reason, your bank or building society rejects our request for your monthly direct debit payment, then we will attempt to collect the payment on your next scheduled payment date. Please be aware we are unable to send your contact lenses until you have paid the full balance of your delivery and any missed payments could lead to your delivery schedule being altered. We will contact you to arrange payment of any outstanding monies and can realign your delivery schedule if required. If we cannot collect your payments for 3 consecutive months then your contact lens reward scheme will be automatically cancelled.

How can I change the Boots Opticians I go to?

If you move house just pop into your new local Boots Opticians practice and let them know you have moved to the area. Your Boots Opticians practice will arrange to transfer your Boots Opticians Contact Lens Rewards Plan and patient records. In the majority of cases there will be no requirement for you to sign a new Direct Debit Instruction.

What happens if I have a change to my contact lenses?

If you need a new lens type or your prescription changes during the term of your Boots Opticians Contact Lens Rewards Plan membership we can arrange for your new lenses to be transferred to your account. You will see a payment adjustment on your next payment date following your lens type change.

What happens about solutions on my plan?

If you need contact lens solution for your lens type, your Optician can include these in your monthly payments. If you have selected store pick up for your lenses, every 3 months a solution pack will be available for you to collect in store. If you have selected home delivery both your lenses and solutions will be delivered to your home address.

How do I tell you about a change to my personal details?

Please notify your local Boots Opticians practice (the practice where you attend your contact lens appointments),or email:- contactlenses@boots-opticians.co.uk or you can write to:- Boots Opticians Contact Lens Rewards Plan, Administration Office, The Centrum, 38 Queen Street, Glasgow, G1 3DX quoting your membership number. If you wish to change your bank or building society details or direct debit payment date, please contact your local Boots Opticians practice or you can email:- contactlenses@boots-opticians.co.uk

Can I collect Boots Advantage Card points?

You’ll collect 1 point for every £1 you spend on lenses and solutions on your Boots Opticians Contact Lens Rewards Plan. We can add points on to your Advantage Card when you visit the practice to collect your lenses, or come in for your contact lens appointment or eye test. If you have selected home delivery on your plan, your Advantage Card points will automatically be uploaded on to your Advantage Card 5 days after the delivery of your lenses. We will not exchange Advantage points for cash. Advantage Card points cannot be spent in Boots Opticians, ‘third party sites’ including Boots Hearingcare, BootsKitchenAppliances.com, prescription items, infants milks (upto 6 months), gift vouchers/cards, postage stamps, mobile phone top-up cards, travel services and Boots insurance. Full Advantage Card terms and conditions apply – please ask in store for full terms and conditions.

Boots Opticians Contact Lens Rewards Plan offers

Being a member of the Boots Opticians Contact Lens Rewards Plan also gives you access to other great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.

Contact lens checks

We want to make sure your eyes are healthy and that your lenses are as comfortable as they can be, so we will need you to attend an inclusive contact lens check at least once every 24 months. Please be aware that if your contact lens check becomes overdue, your lenses will be directed to your base practice and will not be available to you until you have attended your contact lens check. Your Optician will advise if we need to see you more frequently. The checks are important as your eyes can change over time. We’ll let you know when your next appointment is due.

Inclusive eye tests & contact cens checks

As a Boots Opticians Contact Lens Rewards Plan customer, all aspects of your eyecare needs are included. You are entitled to unlimited contact lens checks and eye tests within your monthly direct debit. These appointments are subject to availability (If you are eligible for an NHS eye test you can choose to claim via the NHS or the Boots Opticians Contact Lens Rewards Plan. Our colleagues in store can explain any impact if you are eligible for an NHS voucher). There is no cash alternative or refund for NHS Eye Tests. Chargeable imaging is not included.

Save 50% off complete glasses & sunglasses, (including frames, lenses and dispensing) and 50% on non-prescription sunglasses at Boots Opticians

All of our prices for glasses include the dispensing fee and a fee for the frame and Boots standard single vision lenses. NHS vouchers may be used as a cash contribution towards the final cost of your glasses. Prices shown in Boots Opticians practices include the frame and Boots standard single vision lenses. You can also save 50% off non-prescription sunglasses at Boots Opticians. These offers exclude frame only purchases and re-glazes and cannot be used in conjunction with any other offers or staff discount.

Spare contact lenses for emergency use

We know that accidents sometimes happen, so we'll be happy to offer you occasional replacement lenses, depending on your plan type on request. Monthly/twice monthly lenses - a maximum of 3 lenses per year, daily disposable lenses - a maximum of 10 pairs per year. Quarterly/annual/made to order lenses - 1 lens per year at 50% off, based on the usual cash sale price. Should you need any emergency replacement contact lenses, please contact your local practice who will be more than happy to help.

10% Discount on Boots brand products in Boots UK stores

To receive 10% off Boots branded products, you will need to be a member of the Boots Opticians Contact Lens Rewards Plan and hold a permanent Advantage Card (You can apply online at boots.com). The 10% discount will be activated automatically when you register your Advantage Card to your scheme in a Boots Opticians store. You must present your permanent Advantage Card each time you shop to receive the 10% discount. The discount will not be awarded retrospectively. 10% offer excludes Boots branded products from Boots Opticians, purchases from ‘third party sites’ including Boots Hearingcare, BootsKitchenAppliances.com, prescription items, infant milks (up to 6 months), gift vouchers/cards and insurance, This offer is open to UK residents. Not available on boots.com. Full Advantage Card terms and conditions apply. We reserve the right to cancel or vary this offer at any time. Available in all Boots stores. No cash alternative available. This offer cannot be used in conjunction with any other discount.

Can I return unwanted lens?

If you need to return unwanted lenses, the lenses need to be returned unopened to the CLRP team (return address can be found on the delivery packaging) or store in the delivery box with the dispatch note enclosed. Please contact the customer services team on 0345 603 2020 to arrange this. You are entitled to return or exchange a maximum of 1 delivery per year

Plan holiday

If you find you are not wearing all of your lenses before your next delivery arrives please contact us on 0345 603 2020 to discuss taking a plan holiday as we can stop your payments and lenses up to a maximum of 6 months in a rolling 12 month period. Calls are charged at local rate.

Free Contact Lens Trial

Please ask your Optician when you attend for your contact lens check about new lenses on the market. We are happy to offer you a free trial of any alternative lenses.

Home delivery of contact lenses and solutions is included in the Boots Opticians Contact Lens Rewards Plan

Too busy to come in and collect your lenses? You can now choose home delivery for most lens types (excludes annual or other made to order contact lenses). We will deliver your lenses and solutions (if applicable) every 3 months. There is no extra charge for this service, and you do not need to sign for your deliveries. We can deliver to any UK address. If you do not receive your contact lens or solutions, please report this as missing as soon as possible on 0345 603 2020, calls are charged at local rate. It’s important that we look after the health of your eyes so if you miss your regular contact lens check-up appointments your lenses will be automatically sent to your local Boots Opticians practice who will contact you to arrange your appointment and to collect your lenses. We can only hold your lenses for only a limited period of time, so please arrange your contact lens check-up appointment as soon as possible. You can also decide to collect your contact lenses and solutions (if applicable) from your Boots Opticians practice, who will let you know when your lenses arrive.

All customer benefits will only apply to Boots Opticians Contact Lens Rewards Plan customers. Cancellation of your scheme or failure to keep your payments up to date will result in your benefits being cancelled. The benefits of Boots Opticians Contact Lens Rewards Plan are subject to change at any time without notice.
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